TelAlert Overview
"TelAlert is the most widely used of the NSM urgent notification tools, largely because of the reference sales or distribution agreements it has successfully executed with HP, CA and BMC/Remedy/Peregrine." Gartner - May 2002 - #T-16-3873
TelAlert's proven technology continues to mobilize organizations, extending mission-critical applications - network monitoring, enterprise management, help desk, dispatch and call
center systems - to mobile users.
With over 20 years of experience in communication technologies, Vytek continues to enable enterprises that prioritize business continuity and customer service levels, allowing them
to:
- Deliver and respond to critical events that occur in their backoffice systems - as they happen
- Reach mobile personnel anytime via any wireless device
- Implement a robust, reliable wireless messaging infrastructure in days
- Comply with workgroup and organizational messaging requirements and workflow processes
Key Features
- Windows-based TelAlert Urgent Messaging System administration via TelAlert Desktop
- Closed loop communication through two-way messaging
- Voice messaging and IVR via TelAlert Voice
- Multi-device, multi-carrier support
- Customizable response
- Centrally manage multiple TelAlert Server through your web browser via TelaWeb
- Advanced messaging capabilities such as person-by-person escalations, group and individual scheduling, message filtering, escalation strategies, group messaging and priorities
- Receive alerts once temperature thresholds are reached, or if water or motion is detected using the Sensor Engine
- Switch on or off lights, alarms, door locks, pumps via your wireless device using the Relay Engine
Immediate Benefits
- Minimize system downtime
- Shorten time-to-response and time-to-resolve
- Increase productivity of your mobile workforce
- Cut costs and increase revenue
- Improve customer satisfaction
- Meet the terms of your Service Level Agreement
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