TelAlert Urgent Messaging System

TelAlert Urgent Messaging System (UMS) and its components provide a robust urgent messaging and communications infrastructure to enterprises that prioritize business continuity strategies and maintain strict SLA requirements.

TelAlert Enables Two-Way Messaging between mobile users and mission-critical business applications including network monitoring, enterprise management, help desk, dispatch and call center systems. TelAlert Voice enables your system to use voice messaging and Interactive Voice Response while Vytek Assured Messaging Services empowers enterprises with a hosted messaging solution. TelAlert Relay and Sensor engines provide special environmental capabilities that monitor events and trigger relay switches.

TelAlert Applies Your Business Rules, letting you exert an unparalleled degree of control over workflow processes. You can:

• Define groups for broadcast notifications - or person-by-person escalations that ensure someone responds, even if the first addressee is unavailable
• Set up rules governing how escalations proceed
• Create schedules determining when each support technician is available to receive messages
• Process messages based on priority
• Create filters to weed out trivial messages and automatically direct important messages to the right people

TelAlert Sends and Receives Messages, to and from wired or wireless devices:

Mobile phones equipped with text screens (SMS) - European Solution Wireless PDAs (Palm, Visor, Pocket PC, Accompli, etc.) Pagers (one-way and two-way) Email Voice Mail Fax modems Loudspeakers Electronic Signboards